Date		Constructor		Retailer
Company		Intégrator		BE / Engineering
Contact		Final user		Europe Export Agent
Department		Distributor		Other Export Agent

Accessibility / Reactivity

	Disappointed	Not satisfied	Satisfied	Very satisfied
1. Availability of your contact and answering time

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	Disappointed	Not satisfied	Satisfied	Very satisfied
2. Transmission and follow-up of the messages left

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Waiting period

	Disappointed	Not satisfied	Satisfied	Very satisfied
3. Response time for the quotes

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	Disappointed	Not satisfied	Satisfied	Very satisfied
4. Respect of delivery-time

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Communication

	Disappointed	Not satisfied	Satisfied	Very satisfied
5. Phone operator welcome

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	Disappointed	Not satisfied	Satisfied	Very satisfied
6. Contact and collaboration with the sales department

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	Disappointed	Not satisfied	Satisfied	Very satisfied
7. Contact and collaboration with the repair service

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	Disappointed	Not satisfied	Satisfied	Very satisfied
8. Visit of Ideacod's staff members

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	Disappointed	Not satisfied	Satisfied	Very satisfied
9. Quality of the selection of the products

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Product / Service

	Disappointed	Not satisfied	Satisfied	Very satisfied
10. Clarity and understanding of the quotes

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	Disappointed	Not satisfied	Satisfied	Very satisfied
11. Technical assistance / Training

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	Disappointed	Not satisfied	Satisfied	Very satisfied
12. Respect of the technical characteristics / Performances

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	Disappointed	Not satisfied	Satisfied	Very satisfied
13. Respect of the delivered quantities

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	Disappointed	Not satisfied	Satisfied	Very satisfied
14. Data sheets and brochures

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	Disappointed	Not satisfied	Satisfied	Very satisfied
15. Administration follow-up (orders, order acknowledgement delivery note)

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	Disappointed	Not satisfied	Satisfied	Very satisfied
16. Follow-up of the claims

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BEI IDEACOD Global Notoriety

	Disappointed	Not satisfied	Satisfied	Very satisfied
17. Flexibility / Reactivity

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	Disappointed	Not satisfied	Satisfied	Very satisfied
18. Proposition and advice capability

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	Disappointed	Not satisfied	Satisfied	Very satisfied
19. Technical capability

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	Disappointed	Not satisfied	Satisfied	Very satisfied
20. skills, professional attitude, competences

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21. What is your global satisfaction level (note from 1 to 4)

22. Do you have projects including encoders at short / average / long term ?